FAQs
Have another question?
Reach out to our wellness team at wellnessteam@zenitybiolabs.com
Shipping & Fulfilment
Where do you ship from?
Where do you ship from?
We ship from fulfilment centres in the USA and the European Union.
Which countries do you ship to?
Which countries do you ship to?
We currently ship to the USA, EU, UK and Turkey.
How long does processing take?
How long does processing take?
Orders are processed within 1–2 business days (excluding public holidays).
How long does shipping take?
How long does shipping take?
USA: 2–3 business days. EU: 2–3 business days. Other regions: delivery estimates shown at checkout.
Which carriers do you use?
Which carriers do you use?
We work with all major carriers.
Do you offer free shipping?
Do you offer free shipping?
Yes — free shipping is available once you reach the order threshold based on delivery country. Please check the product details above.
Is tracking included?
Is tracking included?
Yes. All orders receive a tracking link via email as soon as they ship.
What if my package is delayed?
What if my package is delayed?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
Payment Methods
Which payment methods do you accept?
Which payment methods do you accept?
We accept all major credit cards and PayPal.
Can I pay with PayPal?
Can I pay with PayPal?
Yes — PayPal is fully supported at checkout.
Do you accept international cards?
Do you accept international cards?
Yes — all major international credit and debit cards are accepted.
Do you store my payment details?
Do you store my payment details?
No — all payments are processed securely through our payment partners.
Packaging
How are Zenity supplements packaged?
How are Zenity supplements packaged?
Your first order arrives with a permanent reusable amber-glass jar and brushed-metal cap — designed to live on your bathroom shelf or bedside table.
Are the refill pouches plastic free?
Are the refill pouches plastic free?
Yes our products and packages are all 100% plastic free.
What arrives with refills and subscriptions?
What arrives with refills and subscriptions?
Every reorder or subscription delivery contains only the capsules in a 100% plastic-free, home-compostable refill pouch.
Simply open, pour into your existing jar, and the ritual continues unchanged.
Can I travel with the refills?
Can I travel with the refills?
Yes. The lightweight, sealed pouches are intentionally sized for travel — slip one into a wash bag and leave the glass jar at home.
Is all packaging truly plastic-free?
Is all packaging truly plastic-free?
Yes. Glass jar, metal cap, paper labels, and compostable refill pouches. Zero plastic at any stage.
What should I do with the empty refill pouch?
What should I do with the empty refill pouch?
Please recycle responsibly.
Returns & Customer Support
What is your return policy?
What is your return policy?
We offer 30-day refunds on products that are unopened, unused and sealed.
My product arrived damaged. What should I do?
My product arrived damaged. What should I do?
Email wellnessteam@zenitybiolabs.com within 7 days with your order number and photos. We’ll arrange a replacement immediately.
How should I store the products?
How should I store the products?
Store in a cool, dark or room-temperature environment, away from moisture and heat.
How fast does customer support reply?
How fast does customer support reply?
We respond within 1 business day.