Privacy Policy

Last updated: 25th November 2025

Zenity Bio Labs (“Zenity”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
 This Privacy Policy describes how we collect, use, store, disclose, and protect your information when you visit zenitybiolabs.com or purchase our products.
This policy applies to all users, including those in the USA, European Union, United Kingdom, and globally.

1. Who We Are

Zenity Bio Labs
 Website: zenitybiolabs.com
 Email: wellnessteam@zenitybiolabs.com
For GDPR (EU + UK):
 Zenity acts as the Data Controller for your personal data.

2. Data We Collect

We collect the following categories of personal information:

a) Information you provide directly

 • Name
 • Address
 • Email address
 • Phone number
 • Payment details (processed securely by payment providers)
 • Account login details
 • Customer support messages

b) Information collected automatically

 • IP address
 • Browser type and version
 • Device information
 • Cookies & tracking technologies
 • Site usage analytics
 • Referring URLs and campaign tracking (if applicable)

c) Order and Transaction Data

 • Products purchased
 • Order history
 • Billing information
 • Shipping information

d) Optional Information

 • Newsletter/signup details
 • Marketing preferences
 • Survey responses

3. How We Use Your Information

We use your data for:

a) Fulfilling Orders

 • processing payments
 • confirming orders
 • shipping and delivery
 • sending order updates and tracking
 • managing returns and customer support

b) Website Functionality

 • account creation and login
 • remembering your preferences
 • ensuring site security and performance

c) Analytics & Improvement

 • monitoring site traffic
 • improving product pages
 • optimising user experience

d) Marketing (only with consent where required)

 • newsletters
 • product updates
 • personalised recommendations
 • advertising (EU/UK only if you accept cookies)

e) Legal Compliance

• fraud prevention
 • tax and accounting rules
 • regulatory requirements
We never sell your data.

4. Legal Bases for Processing (GDPR/UK GDPR)

We process personal data under the following lawful bases:

a) Performance of a Contract
To fulfil your order and provide our services.
b) Legitimate Interests
To improve our website, prevent fraud, ensure security, and grow the business.
c) Consent
For marketing emails, non-essential cookies, and some tracking technologies.
d) Legal Obligation
For accounting, tax audits, consumer rights, and regulatory compliance.

5. Sharing Your Information

We may share personal data with:
• Payment processors (e.g., Stripe, PayPal)
 • Shipping carriers and fulfilment centres
 • IT service providers and website hosting
 • Analytics providers
 • Fraud-prevention tools
 • Professional advisers (legal, accounting)
All third parties must comply with strict confidentiality and data protection requirements.
We do not sell or share personal data for profit.

6. International Data Transfers

Zenity operates in both the USA and EU, meaning your data may be stored or processed outside your home country.
When transferring data internationally, we ensure compliance with:
• GDPR Standard Contractual Clauses (SCCs)
 • UK International Data Transfer Agreements
 • Adequate safeguards and encryption

7. Data Retention

We retain data only as long as necessary for:
• fulfilling orders
 • complying with legal obligations
 • resolving disputes
 • maintaining business records
Typical retention: 3–6 years depending on jurisdiction.
Marketing data is retained until you withdraw consent.

8. Your Rights (GDPR + UK GDPR)

You have the right to:
• Access your data
 • Correct inaccurate information
 • Request deletion (“right to be forgotten”)
 • Restrict processing
 • Object to processing
 • Withdraw consent at any time
 • Request a copy of your data (“data portability”)
 • File a complaint with your national Data Protection Authority
You may exercise these rights by emailing:
 wellnessteam@zenitybiolabs.com

9. Your Rights (USA — CCPA/CPRA)

Applicable to California residents.
You may request:
 • What personal information we collect
 • How we use it
 • Deletion of your data (where applicable)
 • Correction of inaccurate information
 • Opt-out of data sharing for advertising (we already do not sell data)
Submit requests to:
 wellnessteam@zenitybiolabs.com

10. Cookies & Tracking

We use cookies to:
 • run the site effectively
 • remember your preferences
 • improve performance
 • analyse traffic
 • deliver marketing (EU/UK only with consent)
Full details are in our Cookie Policy.

11. Security

We use technical and organisational measures to protect your data, including:
 • encryption
 • secure servers
 • access controls
 • monitoring for suspicious activity
No system is 100% secure, but we maintain industry-standard safeguards.

12. Children’s Privacy

Our products and website are not intended for individuals under 18 years.
 We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
 The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

For privacy questions, GDPR/CCPA requests, or general enquiries, contact:
 wellnessteam@zenitybiolabs.com