Shipping Policy — Zenity Bio Labs

• Ships from USA & the European Union
• Free shipping over €200 / $200 (based on delivery country)
• Orders ship every day except public holidays
• Expect delays during Black Friday, Christmas & peak calendar events

Order Processing

• All orders are processed daily, excluding public holidays.
• Dispatch time: 1–2 business days once order is confirmed.
• Orders placed after midday are processed the next business day.
  
• Pre-order products ship when stock arrives (dates shown on product pages).
• High-volume periods (sales, gifting seasons, global events) may extend fulfilment times.

Shipping Locations & Delivery Times

Where we ship from

 • USA
 • European Union 

Where we ship to

 • USA
 • European Union
 • United Kingdom
 • Turkey

Estimated delivery times (after carrier pickup)

• USA: 2–3 business days
 • EU: 2–3 business days
 • UK & Turkey: Shown at checkout

Carriers

 • All major carriers
 • No express option available

Tracking

• Every order includes tracking.
 • Tracking details are emailed once your parcel ships.

Shipping Fees

• Free shipping over €200 / $200 (automatically applied based on destination).
 • Standard rates apply below the threshold.
 • Customs duties, VAT, and import taxes outside the EU are the customer’s responsibility.

Lost, Delayed, or Missing Parcels

If your shipment hasn’t arrived within the expected timeframe, email:
 wellnessteam@zenitybiolabs.com
 Include your order number in the subject line.
 We respond within 1 business day.
We will investigate with the carrier and arrange a replacement or refund if the parcel is confirmed lost.

Returns & Refunds Policy

30-Day Return Window

We accept returns for change of mind within 30 days, provided the item is:
 • Unopened
 • Unused
 • Sealed in original packaging
Refunds are issued to the original payment method once the return is received and inspected.

Damaged or Faulty Products

If your order arrives damaged or defective:
Email wellnessteam@zenitybiolabs.com within 7 days.

Include your order number + clear photos.

We will replace the product free of charge (subject to stock availability).

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout.
 Zenity Bio Labs is not responsible for parcels lost due to incorrect address entry.

If you need anything, our team is here for you.
 wellnessteam@zenitybiolabs.com
 Response time: 1 business day